Delivery & Returns
Royal Mail 1st class Recorded
Royal Mail Special Delivery
Royal Mail Airmail
Royal Mail International Signed For (For international customers)
Rebuildable Supplies UK Rate
Rebuildable Supplies International Rate
Please note the following:
Order cut-off for all delivery services is 12pm (GMT). Orders placed after 12pm will be treated, for the purposes of delivery, as having been placed the next working day.
Working days are defined as Monday – Friday (excluding bank and public holidays) – therefore any orders placed after 12pm on Friday will not be processed until Monday.
Delivery will be through Royal Mail.
Some deliveries require a signature to confirm receipt. If a signature cannot be obtained, the carrier may ask a neighbour to sign for the delivery. Deliveries that require a signature will not be left if a signature cannot be obtained. If the carrier leaves the delivery with a neighbour or at your local post office, they will leave a card for you telling you where it is. You may, when placing your order online, specify a different delivery address than your payment address if that is more convenient for you.
All delivery timescales are approximate and subject to availability. The precise timing of a delivery cannot be specified.
We accept the following Payment Methods:
Tracking your order
You will be able to track your order by visiting Your Account, signing in and clicking on Order History. We will also send you an email at each stage of the process, i.e. when the order is placed, when the payment has been authorised and then when the order has been dispatched.
If you would like to know the delivery status of your order, please click here
to track your order on the Royal Mail website.
To return faulty items by Post:
There is no need to telephone us when sending a return.
Please go to Returns at the bottom of the page.
Fill out the Product Returns section making sure to provide a valid Order ID.
Please detail the items you are returning and provide a reason for return.
Please confirm whether you would like a refund or an exchange on the item.
We will reply to you with an RMA number
Print the Return Summary with RMA along with the items you are returning inside the parcel and send it to us being sure to use a tracked service such as Royal Mail Signed For.
Please keep a copy of the Parcel Summary displaying your order details for your reference and quote your order reference specified there on all correspondence.
Please address returns to Customer Returns, Stealthvape, 190 Queen Street, Withernsea, East yorkshire, HU19 2LG, UK
VAT No. GB 182 4589 78
Company Registration No. 8555933