This article is to clarify Evolv's warranty and our obligations under The Consumer Rights Act 2015
Evolv product Limited Warranty
The warranty provided by Evolv does not affect your statutory rights and is supplied in addition to them.
Evolv provides a non-transferable warranty (meaning it only applies to the buyer of the board and as long as they are a consumer and not producing mods for sale) to the purchaser of any Evolv product purchased from Stealthvape. We are an authorised Evolv reseller.
Evolv warrants that the product will be free from defects in material and workmanship for 90 days and a whole year for DNA products. The date of this cover starts on the date of purchase.
Evolv state that its entire liability and your exclusive remedy for your Evolv product that is not operating in accordance with its published technical specifications is to repair or replace the product at Evolv's expense. This warranty obligation is conditioned upon the hardware being returned to Evolv or another place as directed by Evolv, with the original sales receipt and completed RMA form attached.
You may be required to pay shipping and handling charges, as well as any applicable tariffs, duties, taxes, or other fees. Evolv may, at its discretion, provide new or equivalent-to-new refurbished parts in good working condition, or repair or replace the hardware returned to Evolv.
Any repaired or replacement hardware will be warranted for the remainder of the original warranty period and not for a further 90 days/12 months.
This warranty does not cover problems or damage resulting from, but not limited to, any of the following:
Returning Your Product
Stealthvape handle returns on behalf of Evolv for products sold by us to UK customers and for the first six months of the warrantee period. Contact us in the first instance to inform us of the issue and we will arrange repair or a replacement board in accordance with the terms listed above. For customers outside the UK you will need to contact Evolv directly as detailed below.
In the event that you need to return your Evolv product for repair after this six-month period, Evolv will provide you with a Return Merchandise Authorization Form as well as return instructions. Do not return your product without prior approval from Evolv. Any product returned without a valid RMA Form will be refused and returned to the sender at the sender's expense.
Request a Return Material Authorization Form