FAQ

Do you ship to my country?

Yes, we ship to all international destinations

Can I pay in Euros, USD or another currency?

We're based in the United Kingdom and our local currency is GBP (£). 

At checkout, PayPal will automatically convert the shopping carts total to your currency of choice using the day's exchange rate.

How long does shipping take?

Shipping to the UK takes 1 to 3 days on average using Royal Mail.

International orders vary a great deal. An average shipping time to most destinations is 7 to 10 days. Sometimes it's quicker, but be aware sometimes due to the nature of international post it can be much longer.

We recommend all international customers placing an order use a tracked shipping service so they can monitor shipments.

We also use DHL Express which will deliver to most international destinations in 1 to 3 days.

As far as order processing / turnaround is concerned we ship all orders received by 3pm GMT that same day.

I want to know when xxx product will be back in stock

Please visit the product page and add your name to the product back in stock notifier to receive an email as soon as stock is available.

Can you make me some custom contacts?

Sure, we can do that. Please send us an email to discuss your requirements.

Have DXF drawings ready showing any bend and dimple points if needed. Or we can work with 3d models and generate flat drawings from those.

I need to have some custom parts manufactured, can you help?

Yes we make custom parts for a lot of customers and can arrange that if you're able to meet a minimum order quantity. Please get in touch to discuss this further.

Can you laser etch parts you sell?

Yes, we can engrave, anneal or mark all of the products we sell in house. Get in touch.

Please have artwork available in vector format

I'm an EU VAT registered business and want you to zero rate VAT on my orders

No problem. We have a system in place that automatically checks your EU VAT ID using the VIES VAT Information Exchange System and that it corresponds to your address and IP.

If these tests are successful then your order will be automatically zero rated

Do you provide VAT invoices

Yes, we include a paper copy with the order and also email a PDF copy in the order despatch email.

I have a problem with my order

We're friendly, please get in touch either by email, phone, social media or using the live chat icon at the bottom right of the screen.

Do you repair mods?

We can repair Evolv based devices, feel free to get in touch

How do you handle my personal information? What do you do with it

In short we protect your data and respect your privacy. Please read more about this in our Privacy Policy